The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment, assists in troubleshooting production issues at both the client and RRD locations, and supports clients in achieving high-quality output and efficiency.Responsibilities:Collaborate with R&D and sales teams to support new product introductions and resolve client concernsTravel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issueAdvise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc)Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the clientCoordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnelTroubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutionsMaintain detailed records of service calls, technical reports, and customer communicationsCollaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissionsInteracts with customers, suppliers, vendors, and division personnel regarding quality and production issuesAssists in the development of procedures and techniques for reducing process variationAssists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been metIdentify cost-saving opportunities related to materials, design, labor, and efficiency
