Role Summary: Strategic Sales Executive (Tech-Enabled BPO)Sells the organization's integrated Business Process Outsourcing (BPO) solutions within the Legal and/or Financial Services verticals. This role focuses on delivering a comprehensive "hybrid" solution that combines specialized labor with AI and emerging technology to drive operational and creative efficiency. You will develop revenue through the identification of high-value leads, executive-level outreach, and the establishment of long-term, rapport-based partnerships. You are accountable for meeting sales targets by positioning our tech-augmented labor stacks as essential infrastructure for productivity and growth in high-compliance markets.Key ResponsibilitiesStrategic Opportunity Identification: Proactively research and identify new project opportunities, focusing on decision-makers within the Legal and Financial sectors who require optimized workflow solutions.Consultative Discovery: Lead client discovery meetings to identify revenue opportunities and recommend how integrated labor and technology can solve specific operational pain points.Hybrid Solution Design: Develop thorough business plans for each account that leverage the organization’s full range of staffing and AI-driven solutions to meet strategic goals.Effective Proposal Management: Prepare clear, technical, and persuasive written proposals and quotations that articulate the ROI of a tech-enabled BPO model.Modernization Advocacy: Recommend additional services by highlighting the advantages of technology-enhanced workflows, ensuring clients remain competitive through increased productivity.Internal Collaboration: Partner with internal delivery and technology resources to ensure targeted deliverables are executed seamlessly and meet client expectations.Client Relationship Management: Establish ongoing rapport with potential and existing customers to ensure extraordinary service and a high sales-to-client retention ratio.Sales Operations: Maintain accurate forecasting and system records within Salesforce.com to track the growth of the vertical pipeline.Professional Development: Continuously evolve sales skills and knowledge of the organization’s evolving AI and product suites to remain a subject matter expert in the BPO spacePerforms other related duties and participates in special projects as assigned.
