DescriptionThe North American Employee Relations (ER) team supports Field Operations organizations across fulfilment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.The Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with front-line employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.This is a full-time position that reports into the WW Consumer organization for Amazon.com. The resident location of the individual preferably based in the Midwest, in the geographic area of primary support and preferably in a location near a major airport convenient for air travel. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time.Key job responsibilities
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks
Basic Qualifications
Bachelor’s degree required
7+ years of relevant experience employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations
Successful record of creating, improving and executing programs at scale
Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or communication skills
Ability to quickly connect with people across a wide variety of backgrounds
Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
Preferred Qualifications
Advanced degree, JD, or other specialized training in labor/employee relations
Leadership experience in distribution, logistics and/or transportation industries highly desired
Experience building and launching programs that measurably impact positive engagement
Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
Comfortable in a fast-paced environment and able to manage through ambiguity and change
Solid sense of accountability, high-quality judgment and sound decision-making
Fluency in multiple languages
Ability to handle confidential information and escalate issues when appropriate
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
