The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billingRespond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concernsNavigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processingManage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and proceduresExecute payment processing tasks, including customer credit card transactions, with utmost care and confidentialityMaintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleaguesProvide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication
