The Member Services Representative's primary responsibility is to provide members and the general public a positive, prompt, and courteous service experience when handling phone calls and members’ in-office visits, to ensure the members’ satisfaction in doing business with the cooperative.Essential FunctionsServe as a member services representative, answer member questions and provide excellent member satisfaction.Serve as a primary contact for members and the public when entering the office or via phone and respond daily to company email inquiries or pass inquiries on to appropriate personnel.Serve as a contact for billing questions and document inquiries on members’ accounts. Open and close the front office from 8 a.m. to 4:30 p.m. daily.Balance cash register drawer at close of business day and prepare bank deposit.Balance daily transactions, including credit cards, cash, and electronic payments.Serve as backup for balancing recaps, journals, and other transactions.Process cash register payments for billing, water heaters, meter bases, miscellaneous items, and maintain appropriate paperwork.Process electronic payments, manage automated inquiries, and update members’ personal information.Maintain medical priority and third-party agreements between tenants and homeowners.Execute automated messaging to members as needed.Prepare special mailings, such as mail merged labels, envelopes, and letters.Initiate service orders for new and existing members and maintain open/pending service orders daily.Ability to efficiently explain programs and services offered.Become familiar with Crystal Reporting and Mosaic (Business intelligence & Reporting).Willingness to engage in new technologies.Serve as a backup for other duties as required.
