Senior Manager, Salesforce Marketing Cloud

This is an exciting moment to help shape the future of digital engagement at Indiana University. As we advance the Never Daunted campaign and IUAA’s digital-forward strategy, we’re looking for a Senior Manager, Salesforce Marketing Cloud (SFMC) who can help us build what comes next. Today, our Marketing Cloud work is primarily email; our future includes text messaging, more sophisticated digital journeys, greater personalization, and increased volume and functionality. This leader will help create the strategy, capabilities, and partnerships to get us there. We need someone with deep SFMC expertise who is much more than a technologist. You’ll lead a team of three SFMC professionals and bring hands-on credibility across tools like Journey Builder, Automation Studio, Contact Builder, CloudPages, AMPscript, SQL, and integrations. But your greatest impact will come from being a phenomenal player-coach, collaborator, and change leader We need someone who can translate technical possibilities into organizational solutions, develop people, build trust across departments, and bring others along through change. Early on, you’ll be closer to the technical work; over time, your focus will increasingly shift toward leadership, strategy, and organizational enablement. A major part of this opportunity is reimagining how the work gets done. You’ll partner across Annual Giving, Donor Relations, Alumni Engagement, Marketing, IT, data teams, and other areas to improve processes, clarify ownership, and create more scalable ways of working. Sometimes that means solving a complex SFMC challenge; other times it means pushing back on a request, moving work to the team that should own it, or giving colleagues the tools and knowledge to get started themselves. We’re looking for a leader who doesn’t measure success by how much work their team absorbs, but by how much stronger and more capable the organization becomes. If you’re an experienced Salesforce Marketing Cloud leader who loves the technology and the people, strategy, and transformation around it, this is a chance to make a significant impact. You’ll help expand IU’s digital capabilities, develop a talented team, improve how teams work together, and influence how we engage alumni and donors at a pivotal moment for Indiana University. If you want to do more than manage a platform and instead help build the next generation of digital engagement at IU, we’d love to hear from you.