Salary Range : $57,900 - $86,900 AnnualJob DetailsThe stated pay range is based on a national average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus-eligible.CNO Financial Group’s IT team is looking for an End User Technology Engineer Team Lead who will be responsible for mentoring, guiding, and coordinating the activities of a team of End User Technology Engineers. This includes driving the vision for ensuring excellent service levels are met to enable a seamless user experience at the desktop within CNO. The job will leverage digital workplace technologies and their deployment and configuration. The End User Technology Engineer Team Lead will collaborate with the End User Technology Engineers and technical Architects in the organization to identify, implement, and support comprehensive and integrated solutions that enhance the end-user experience and increase service levels, enabling technology happiness as a result.Come join our growing IT department! In 2023, CNO was nominated for an “Exceptional Employer Award” from TechPoint, an Indiana tech advocacy non-profit. CNO IT, through progressive leadership, offers career advancement opportunities, consistently provides employee recognition, and maintains a fun and exciting culture. The CNO IT vision is to achieve TechHappiness for both our business partners and IT associates.As an End User Technology Engineer Team Lead, your responsibilities will include:
Providing guidance, support, and mentorship to a team of experienced IT End User Technology Engineers.
Utilizing advanced tools to analyze complex technical information and ticket data, identifying patterns and chronic issues for effective resolution.
Collaborating closely with engineers and architects to implement changes in infrastructure technology or processes to elevate service delivery, seamless integration, and technology happiness.
Identifying hardware and software technologies that enhance the end-user experience, ensuring appropriate engineering, deployment, and support processes.
Owning & managing the client lifecycle management process, including onboarding and offboarding, to ensure a high user experience.
Conducting thorough assessments and reviews of implementations to ensure strict adherence to process and technical standards.
Acting as the ultimate subject matter expert (SME) and escalation point for complex technical deployment challenges and operational issues.
Proactively streamlining and optimizing IT support processes and procedures, driving efficiency and consistent service delivery.
Proactively monitoring system performance and recommending necessary upgrades or enhancements.
The End User Technology Engineer Team Lead position is well-suited for you if you:
Have strong knowledge of operating systems (Windows, macOS, Linux), mobile platforms (Android, iOS), and productivity tools for troubleshooting and enabling high performance.
Possess knowledge of Active Directory, Group Policy, and directory services for managing user access controls.
Have experience deploying and programming infrastructure-related client management tools such as InTune/SCCM, BigFix, and PowerShell.
Are experienced in leveraging features and reporting using ServiceNow or related tools and analyzing incident management data with tools like Excel.
Have knowledge of ITIL processes, especially those related to End User Computing.
Are an expert in best practice endpoint security designs and configurations.
What you’ll need:
Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field, OR 8 years of relevant experience, as an equivalent.
At least 7 years in a hands-on technical support role with 5 years of experience leading technical teams and acting as a subject matter expert for complex technical issues.
Relevant technical certifications (e.g., CompTIA A+ or Microsoft Certified Desktop Support Technician)
Willingness to work onsite in our Carmel, IN location is required. Travel between corporate locations may be required.
What will set you apart:
A passion for staying up to date with industry trends, emerging technologies, and best practices to continuously enhance technical knowledge and skills.
The ability to quickly learn and leverage emerging technologies, as well as effectively document and audit new services and deployment/support requirements.
Excellent communication and interpersonal skills to interact with users at all levels, especially leadership.
Experience configuring and deploying client virtualization technologies (VDI) in a large organization is preferred.
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan with company match
Short-term & long-term disability insurance
Paid time off and corporate holidays,
Paid parental leave
Company-paid life insurance
Click on this link for additional information.This role is affiliated to the Carmel, IN corporate office, and candidates for this role need to reside within a 60-mile radius of that corporate office and will be required to come into that office. CNO embraces flexibility, and encourages you to work with your manager to develop the workstyle that meets your personal needs as well as the needs of the business. You may be asked to travel to other corporate offices periodically. Please be aware that work cannot be performed from outside of the United States.CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income, and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents, and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.We are financially strong and well-positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando, and Milwaukee.At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.CompensationPay Range: $57,900.00 - $86,900.00 AnnualWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.ReqID : JR168031Job Type : Full timeAdditional Locations : Indianapolis, IN;
