We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.Job SummaryIn this position, you will support orders from all channels by providing exemplary internal processing and backlog management support. Responsibilities may be, but are not limited to manual processing, more complex customer pull-in requests, proactive backlog management, and potential intake of internal order inquiries. You will take ownership of resolution of all tasks, regardless of domain. You will become an expert capable of training and teaching others interdepartmentally. You will be responsible for documenting and maintaining knowledge and process. You will continually seek opportunities to strengthen internal relationships by ensuring requirements and expectations are exceeded. Candidate should expect to be responsible for documenting knowledge and process. Candidate should expect to have supervisory requirements for two or more teammates. Candidate should expect to mentor and support growth of all whom they encounter. You are here to serve internal customers. Your success opens capacity within CX, Sales, and Product groups.What you will doManual Processing (25%): Proactively monitor activities that ensure order target dates are aligned with true lead times to ensure commitments match reality Teach others to interpret and resolve internal order work queue tasks that prevent activation Teach others to interpret and resolve internal order work queue tasks that prevent shipment Teach others to Interpret and process return authorizations according to internal policyCustomer Pull-In Requests (30%) Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same Facilitate the approval of more complex, project level, business opportunity requests prior to order entry; Seeking problem solutions that ensure orders are won Facilitate the approval of more complex, project level, customer pull-in requests for open orders Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer’s needs Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required Proactive ownership at production level for commitments Proactively review and ensure system visibility of all team commitments both internally and externally Ensure team is proactively communicating with support partners when commitments will be missed Serve as first point of escalation for internal partners Communicate team needs and potential solutions to leadership Teach, mentor, support others in their journey to effectively achieving the aboveBacklog Management (30%): Represent the customer perspective in the manufacturing environment; Proactively ask questions and express needs on behalf of the customer; Make decisions on behalf of the customer; teach others to do the same Use, Inform, and teach others to value Power BI reporting to monitor opportunities for pull in outside of requested expedites, ensuring committed dates match reality Use, inform, and teach others to value tools to proactively identify and communicate constraints that impact the backlog and proactively provide alternative solutions to resolve Monitor and engage in activities that ensure pro-active communication of date changes (both pull in and push out) Pro-actively review and inform lead times with manufacturing to ensure published information matches reality Make decisions on cell prioritization when necessary, leveraging business relationship with ABL partners as needed Demonstrate mastery of the order fulfillment cycle, such as product and services knowledge, lead time management, business system logic (orders, manufacturing, inventory and shipment) and the relationship within the customer ecosystem Communicate team needs and potential solutions to leadership Teach, mentor, support others in their journey to effectively achieving the aboveCompany Initiatives (15%): Active leader in annual initiatives to increase the industry service level Active leader in annual initiatives to improve team productivityWhat we are looking for in you
Computer skills - proficiency with Microsoft Office tools and technical amplitude to learn new software tools
Ability to work both independently and as a team player who can contribute to an inclusive environment
Analytical and problem-solving skills - able to identify critical situations and use good judgment to respond in a timely manner
Consults appropriate stakeholders before making critical decisions
Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer
Passion for learning and an ardent desire grow/change/constantly become best version of self
Demonstrated passion for helping others succeed, mentoring, teaching etc.
What you should have
Associate’s degree or Technical Degree or equivalent 6 to 8 years
Excellent communication and organizational skills
Customer service experience
Supply chain knowledge
Travel: Expect to have a 10-25% travel commitment. May vary based on the nature of project
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf) for more information.Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)e-verify.goveeoc.gov (https://www.eeoc.gov/employees-job-applicants)
