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OverviewDon’t just work. Work Happy.A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Your daily responsibilities include
Inspects and evaluates physical condition of establishment and implement corrective action for any deficient areas.
Coordinates and administer all housekeeping programs and projects.
Manages staff to perform duties to maintain AAA Four Diamond requirements and standards.
Establishes standards and operating procedures for housekeeping staff.
Ensures inspection program is followed for all guest rooms and housekeeping responsible areas.
Approves all reasonable guest requests and follows up on guest complaints to ensure AAA Four Diamond standards are met.
Analyzes and recognizes any deficiencies or problem areas and provide corrective action to accomplish desired results.
Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.
Plans work schedules to ensure adequate staffing levels; adjusts or balances the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service.
Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
Resolves service opportunities; communicates with appropriate Team Members and leaders regarding Guest feedback.
Interacts with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
Works with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the Guest and Team Member experience.
Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
· Ensures accountability for all compliance issues, regulations, laws and health requirements as related to hotel operations.
Complies with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.
Performs all administrative duties as required to successfully manage the department.
Responsible for the efficient operation of the Housekeeping and Laundry functions as well as public hotel corridors ensuring 100% guest satisfaction.
Enters information via VR & Kronos for payroll processing.
Provides direction and support for all staff members in order to achieve department goals and objectives.
Coaches and develops Team Members using a consistent, approachable demeanor and clearly articulating expectations.
Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
Allocates resources to areas that create value to our guests and to Ameristar.
Ensures business objectives, ethics and values of Ameristar.
Helps maintain and enhance a safe, secure and comfortable environment for our guests and team members.
Ensures that guest problems/complaints are managed in a timely, effective and courteous manner.
Supervises training of all Housekeeping and Laundry staff with an emphasis on detail to ensure service levels consistent with Ameristar’s guest service standards.
Coordinates cross training between all positions.
Responsible for thorough investigation of lost/misplaced guest items and accurate recording of investigation and final disposition.
Coordinates recovery efforts with Security and Risk Management.
Grants complimentaries for hospitality purposes only.
Works to ensure compliance with corporate Internal Audit and SOX requirements.
Carries out duties associated with the following positions as necessary: Inspector, Guest Room Attendant, Office Coordinator, Houseperson, and Laundry Attendant.
Conducts all key handling in accordance with key handling policy and monitors on a daily basis.
Monitors telephone communication via call monitoring system.
Works with Front Office and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Coordinated VIP arrivals and ensures all arrangements have been confirmed prior to arrival.
Monitors volumes to ensure fast, friendly and efficient service.
Ensures that all Housekeeping and Laundry Team Members behavior and appearance are in compliance with established policy.
Conduct and attends all regular departmental meetings as well as other related meetings.
Completes necessary reports in a timely manner to meet deadlines.
To be successful in this position it will require the following skill set
Associates degree (A.A.) in Business Administration, Marketing, or related field; or two to three years’ experience as a Housekeeping Leader in a medium to large hotel (years of experience vary by position); or equivalent combination of education and experience.
Public relations, interpersonal skills and team member motivational skills required.
Ability to analyze a variety of technical problems resulting from a diverse nature of factors.
Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Computer skills with proficiency in Microsoft Word, Office, Outlook and Excel required.
Must be able to stand/walk 100% of shift.
Driving record must meet driver eligibility requirements of Ameristar’s insurance policy.
Ability to work with LMS and Sterling systems.
Must be skilled in establishing and maintaining effective working relationships with staff and management.
Motivated, and work well with others.
Ability to sustain a high level of confidentiality and professionalism.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Must be highly organized and detail-oriented.
Something to leave you withPenn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.Now that you have read about who we are, here is your opportunity to see what we're about!Equal Opportunity EmployerCasino Property Ameristar Casino Hotel East ChicagoPosition Type Regular Full-TimeCategory Housekeeping
