- Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination - Provide consistent and comprehensive case management and follow-up - Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received - Facilitate all professional development workshops - Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency - Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed - Accurately complete required documentation for enrollment - Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract - Create solutions to participant attendance problems - Assist in the preparation of project reports as needed (participation, placement) - Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data - Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output - Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions - Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals - Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements - Provide operational support and coverage as needed - Assist in the intake services for the Center - Provide operations support for all compliance driven standards - May be assigned other tasks and duties reasonably related to their job responsibilities
