POSITION: Banquet Server DEPARTMENT: Food & Beverage REPORTS TO: Premium Services ManagerFLSA STATUS: Part-time hourly, Non-ExemptSummary As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. The part-time Banquet Server is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.Essential Duties and Responsibilities
Reports for work in proper uniform according to the scheduled time.
Follows instructions for each event as given by the Premium Services Manager and/or Supervisor
Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
Assists with preparing garnishes, beverages, condiments, and breads.
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
Assists with preparation and set-up of event room when necessary.
Prepares tables with place settings as instructed by the Premium Services Manager and/or Supervisor
Attends pre-function meeting for briefing of event details.
Always provides friendly and courteous customer service.
Remains at assigned station and perform duties as assigned according to each event.
Reports any customer concerns and/or complaints to. Premium Services Manager and /or Supervisor
Breaks down tables and banquet equipment after each event.
Cleans and returns serving pieces to proper storage area.
Adheres to strict grooming standards and policies of company.
Follows service standards, procedures and guidelines.
Performs other duties as assigned and deemed necessary.
Education and/or Experience
Minimum of six (6) months’ work experience in service-oriented environment
Indiana Liquor License
Skills and Abilities
Knowledge of catering services and terminology
Strong guest service skills
Ability to get along well with others
Ability to receive and carry out instructions in a timely manner
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires ability to get in and around the facility (requires personal mobility), lifting, carrying, moving to lift to 50 lbs. Pay Rate $16 - $18/hr NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
