Configuration Supervisor
Salary w/Benefits
Technical
Fort Wayne, IN, US
Apply: Please email me your resume
Salary Range:
$45,000.00 To $60,000.00 Annually
Benefits:
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
Supervising and coordinating the activities of workers while planning, preparing, and devising work schedules according to the needs and workloads. Observing and evaluating the work or others while issuing instructions and assigning duties to workers.
Essential Functions:
Reviews and checks work of subordinates such as reports, accuracy, and quality, and corrects errors
Prepares, maintains, and submits reports and records, such as operational and personnel reports
Plans and develops improved procedures
Supervises and coordinates activities of workers
Plans, prepares, and devises work schedules, according to needs and workloads
Observes and evaluates workers' performance
Issues instructions and assigns duties to workers
Trains and instructs employees
Communicates work procedures and company policies to staff
Exercise discretion and independent judgment to ensure the team follows company policies and procedures
Resolves complaints and answers questions of customers regarding services and procedures
Conflict Management among team members as required to include corrective action processes and procedures
Communicates with customers, other departments, and management to resolve problems and expedite work
Helps workers in resolving problems and completing work
Makes recommendations to management concerning staff and improvement of procedures
Ability to identify, communicate and discuss department hardware and software needs to management
Ability to oversee senior and entry-level technicians and participate as needed in the delivery of service
Ability to make sound hiring decisions within accordance with 3MD Inc. policies and procedures
Able to train others on using advanced features such as joining a domain, verifying network settings and connections, etc.
Management of deliverables and end product, including standard and process definitions; validating and reporting on adherence; developing Key Performance Indicators for the area of expertise; maintaining staff capacity plan; being a team champion and sponsor; providing leadership direction and coaching for project tasks as well as career development
Accurately records and tracks work as it is being done
Item being asset tagged
Scanning items into electronic media
Marking items as complete
Keeping completed items separate from those being worked on
Accurately verifies work done by themselves and others against delivery requests
Helps identify, create and approve changes in workflow
Identifies, creates, trains, and adheres to QC standards
Competencies:
Ensures Accountability
Tech Savvy
Communicates Effectively
Values Differences
Customer Focus
Resourcefulness
Drives Results
Plans and Prioritizes
Decision Quality
Self-Development
Work Environment:
Typical office setting and warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical/Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
High School Diploma
2- 5 Years of Experience
Qualifications:
Advanced Technical Knowledge
Able to troubleshoot and diagnose hardware and software issues
Ability to disassemble and repair computer, server, and networking hardware as needed
Ability to build computer images from scratch
Working knowledge of all aspects of hardware and software configuration as it
applies to the Configuration department
Ability to identify, communicate and discuss department hardware and software
needs to management
Ability to oversee senior and entry-level technicians and participate as needed in
delivery of service
Troubleshoot and help resolve technical issues with hardware and software
Ability to perform all tasks of technician roles as necessary
Advanced Knowledge of Windows OS (7, XP, Server 2003 and above) and MS Office (2007 and above)
Able to navigate within, configure DNS, DHCP, FTP, and other services/roles in a
Able to train others on using advanced features such as joining a domain, verifying network settings and connections, etc.
Intimate knowledge of folder and file structure
Familiar with CMD line usage
Advanced knowledge of Word and Excel including formatting and formulas
Advanced skill in written communication via email or instructional documentation
Ability to clearly and knowledgeably communicate instructions or issues
Able to formulate documentation for customer workflows
Able to verify, edit and approve customer workflow documentation
Accurately records and tracks work as it is being done
Item being asset tagged
Scanning items into electronic media
Marking items as complete
Keeping completed items separate from those being worked on
Accurately verifies work done by themselves and others against delivery
requests
Helps identify, create and approve changes in workflow
Identifies, creates, trains, and adheres to QC standards
Associates Degree or comparable experience preferred
One or more of the following certifications is preferred: A+, Net+, CCNA, MCSE, MCSA
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
