 Ingram Content Group (ICG) is hiring a Senior Manager Operations to support our Distribution team in Fort Wayne, IN.  This person manages the daily operations of assigned area in the DC.  Working with the DC Head, oversees overall operations to ensure customer service levels and commitments are achieved.Want to join a key team that helps the world read?The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!Schedule Primarily Day Shift with flexibility for evenings and weekends.What You'll Need:HS Diploma or GED5 years experience in a high volume distribution center supervising at least 25 or more employees5 years experience with a Warehouse Management System3 years warehouse experience in a fast paced, high volume environment6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboardWhat You’ll Do:Manages staff selection & development, ensuring all associates are fully trained/cross trained on systems and procedures and providing educational opportunities with departmental activities.Oversees the management of day-day activities for assigned area of DC.Communicates departmental goals and objectives to attain company goals.Ensures customer service levels exceed IBC requirements, by ensuring direct reports are exceeding IBC’s standards for “excellent follow through and” service” to our clients.Maintains goals, objectives and job descriptions that keep the associate motivated and focused on attaining personal, departmental, and company goals.Reviews associates performance based on goals and objectives, measuring and reporting outcomes to management.Works with DC head and supervisors resolves departmental problems/issues.Collaborates with the DC Sr. Management in the planning, developing and launching of processes/plans for DC strategies.Reviews competitive information in order to stay current with industry trends and developments.Visits and talks with other companies to bring in new ideas on Distribution operations.Controls and manages budget costs of assigned departments/assigned areas.Works with management to improve CPU/CPL while providing outstanding customer service.Maintains a zero-error environment.Performs other duties as assignedEssential Physical DemandsAbility to walk and stand as neededAbility to grip/grasp as needed Ability to lift/carry in full range of motion up to 60lbs as neededAbility to push/pull in a warehouse environment up to 70lbs force to push as neededAbility to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequentlyAbility to work a flexible which could include nights and weekendsAbility to travel as neededExposure to wide range of temperaturesHiring Salary Range: $110,981 - $141,123k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
