We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.Responsibilities:Answer inbound calls and assist customers with questions, concerns, or product/service issuesUse provided tools to document and resolve customer needs accuratelyFollow established protocols for communication and case handlingParticipate in required certification courses to qualify for client assignmentsDeliver service in a professional and brand-aligned mannerMaintain performance targets in quality, communication, and efficiency
