To help continue our rapid growth and solve our clients’ toughest problems, we need a skilled System Administrator to join our team.This is a hybrid position. Work weeks will be split between remote work, and required onsite visits in Lafayette, IN.The ideal candidate will possess a broad understanding of network infrastructure, including configuring and managing network devices such as switches, routers, firewalls, and wireless access points, with a particular focus on Meraki's cloud-managed platform for network monitoring and optimization. In addition to networking, this role will involve maintaining and administering server environments, including regular patching, performance monitoring, and troubleshooting. The candidate will be responsible for ticket escalation, ensuring timely resolution of technical issues, and managing various system support requests from parish staff, and school staff.This position will also involve project work, such as deploying and managing cloud platforms like Microsoft Office 365, SharePoint, and Azure, as well as Google Suite for Education. The successful candidate will support the integration, security, and optimization of these platforms across the organization, ensuring that they align with educational/parish workflows and provide seamless access to students and staff. Additionally, the role will require ongoing maintenance of servers, systems, and backup solutions, ensuring that all systems remain secure and operational in a fast-paced school/parish environment. This position calls for a proactive individual who can not only resolve day-to-day technical issues but also collaborate with educational/parish teams on technology projects aimed at enhancing the learning experience through effective IT solutions.If you love to solve problems and add value, please consider what your typical days might look like…You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead.You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.You will manage clients’ primary internal systems, from email to file sharing.You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware).You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital).You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, AntiVirus, Anti-Spam, Anti-Spyware, etc.You will maintain domain policies, DNS, DHCP, and other integrated systems.You will keep client documentation up-to-date and accurate, including help desk tickets.You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
