Job DescriptionThe NOC Operator role is the final escalation point within the NOC for all service-impacting incidents and is responsible for driving these issues to full resolution. This role encompasses advanced troubleshooting, executing remediation actions as defined by NOC Method & Procedures, and managing the incident resolution process end-to-end. The NOC Operator will establish and lead conference bridges with relevant stakeholders, escalate incidents to leadership at predefined SLA intervals, and issue mass communications to inform impacted stakeholder groups across the organization when necessary, according to NOC process. When not engaged in escalated incident management duties, the NOC Operator is also responsible for performing all functions of the NOC Analyst roles, including monitoring, triaging, and initial ticketing of service-impacting events. An effective NOC Operator will demonstrate the technical expertise, communication skills, and leadership necessary to ensure the timely resolution of critical incidents while also maintaining operational effectiveness in all NOC duties.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsMust be able to work 12:00am - 9:00am EST 5+ years of experience managing complex network operations and resolving high-severity incidents Expert level communication skills to provide leadership and coordination during incidents Leadership experience in incident management, including handling escalations and directing team efforts Capable of leading conference calls and coordinating mass communications during outages Expertise in troubleshooting network and application services across different environments Proven experience using monitoring platforms (e.g., Datadog, SolarWinds) to support network and system stability Experience with cloud-based monitoring services such as AWS CloudWatch or Azure Monitor Understanding of modern networking technologies like SD-WAN or MPLS Basic automation or scripting capabilities for network operations (Ansible, Terraform) Ability to document and refine processes to improve efficiency in incident response Certifications in networking, cloud, or security. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
