Help Desk Technician

Help Desk Technician

02 Nov 2021
Iowa, Cedar rapids, 52499 Cedar rapids USA

Help Desk Technician

job summary:



Responsibilities:


Will log into (PassWord) queue to perform password resets, answer general questions, give status updates on existing INCs and Service requests, show users which forms to complete depending on the request. Grab and resolve any self-service tickets related to anything in #1 above. Identify and pass on any self-service tickets deemed "Fetch and Dispatch" as identified by guidelines we set for this. Perform periodic follow-ups for older break/fix tickets that haven't been touched yet until we are able to bring open ticket count down. If any calls slip thru that are not related to the above the analyst would still create a ticket and gather basic info before passing this on to our standard Level 1 team.


Must have excellent customer service skills with attention to detail.




location: Cedar Rapids, Iowa

job type: Contract

salary: $12 - 15 per hour

work hours: 8am to 4pm

education: No Degree Required



responsibilities:

Resolve tickets that come into the que. Password reset - troubleshooting - technical support - Superior customer service






qualifications:


  • Experience level: Entry Level
  • Education: No Degree Required


skills:
  • Password Rest
  • Help Desk
  • customer service
  • phone support
  • contact center
  • help ticket



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC5440842
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $12 - 15 per hour 12 - 15 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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