Description We are offering a long-term remote contract employment opportunity for a Remote Product Specialist 1, to join our team. The role primarily revolves around providing entry level technical support.Responsibilities:The remote product support specialist will be responsible sign-in verification by locating Customer Account in the CSS (Customer Service System) using phone number or username. Verifying usernames to help customer get logged in. Help customers with sign-in hel by showing customers how to recover their password using their phone numbers and email addresses. Help customers use the Account Recovery system when their information can’t be verified.Also, basic computer troubleshooting by helping customers clear cache or when to try a different browser;In addition, you will help customers create an account or add another user to their account. Help the customer import tax returns from previous years. Help the customer with printing – how and where to print, saving files as PDFs.Requirements Must have experience in Call Center Customer Service Proficiency in using various Internet Browsers and Multi-browsers is necessary Ability to troubleshoot Connectivity Problems and perform Basic technical Troubleshooting Knowledge of printing Troubleshooting is essential Must be capable of handling password resets and account recovery Familiarity with different Connectivity tools and solutions Comfortable working in a remote or virtual setting Excellent verbal and written communication skills are required Must be a self-starter, able to work independently, and meet deadlines Strong problem-solving skills and attention to detail are necessary Must be able to work in a team-oriented environment.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
