In this role you will lead a group of Customer Service Advocates. This is a critical role supporting a team that speaks with our members over the phone every day. You will contribute to the overall corporate mission by providing leadership, planning, coaching, and daily direction to front-line positions to meet or exceed customer service expectations to members and employers. Cultivates ideas and facilitates process improvement initiatives which result in achieving department/division customer goals, operational efficiencies, cost-savings, customer satisfaction and retention. Builds and promotes an environment of mutual trust, empowerment and teamwork. Fosters and encourages employee development while inspiring and creating accountability. 
