Software Support AnalystPrint (https://www.schooljobs.com/careers/iwcc/jobs/newprint/4744288) ApplySoftware Support AnalystLocation Council Bluffs, IAJob TypeRegular, Full-TimeDivisionPresident's OfficeDepartmentInformation TechnologyOpening Date12/05/2024Closing Date1/19/2025 11:59 PM Central
Description
Benefits
DescriptionThis position supports the College’s strategic objectives with innovative, effective uses of information systems and data structures and provides support to end users of the Ellucian Colleague administrative information systems and integrated third party systemsJob Duties
Provides software support to end users of Ellucian Colleague administrative information systems, integrated third party systems, the online portal and software written or customized by Iowa Western Community College.
Implements, updates and maintains technology software related to Ellucian Colleague, online portals (intranet) and other software used with Colleague for student success and administrative processes.
Assists users in decision-making regarding codes, parameters, software-related procedures, and reporting.
Assists in the testing of new software releases.
Develops and conducts user training.
Engages in personal education, training, and staff development activities to maintain a high degree of technical competency to facilitate and maintain the implementation of technologies.
Documents usage procedures for purchased and custom software.
Creates various documents and technical materials for distribution to the management staff, user
community, and internal staff.
Provide on-going technical support for application systems.
Maintains a high degree of user visibility.
Qualifications
Bachelor’s degree in information technology, computer science or related discipline, plus 2 years of experience in an applicable role; or equivalent combination of education and experience
Two years of experience in Microsoft SharePoint or equivalent software
Familiar with modern programming languages such as Java, C and Visual Basic
Familiar with web technologies such as HTML, CSS, XML and ASP
Familiar with server technologies including Windows, VMWare and Linux
Strong analytical and problem-solving skills
Excellent verbal and written communication skills and ability to articulate in both small and large group settings and with diverse groups of people including co-workers, students, business contacts and at various levels from front-line to administration
Strong organizational skills including the ability to multi-task, to meet deadlines, to produce error-free final products, and to manage time and output.
Excellent customer service skills required.
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
Ability to read, write and speak English fluently.
Enthusiastic and dedicated to the challenges of helping other people.
Ability to function collaboratively as part of a fast-paced, customer-oriented team.
Professional in communications, appearance, relationships, and responsiveness
Positive attitude
Ability to maintain strict confidentiality at all times.
Ability to pass a background check
Physical Demands
Ability to lift up to 10lbs
The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
While performing the duties of this job, the employee is regularly required to talk and hear
Ability to drive company owned or personal vehicle.
Cognitive Requirements: (as presently performed to accomplish essential functions)
Reading, Writing, Calculating
Social Interaction Skills
Reasoning/Analysis
Works with Minimal Supervision
Other Cognitive Requirements (note):
Comprehensive benefits package, including employer paid time off, of up to 19 paid holidays, additional 88 hours of paid time off in the summer, vacation & sick time; employer paid medical, dental, life; HSA with a match, IPERS pension plan with over 9% employer match, reduced summer schedule, free access to our new wellness facility, employee concierge services, and many other voluntary benefits to choose from. Click here (https://www.iwcc.edu/about/administration/hr/benefits/) to learn more!AgencyIowa Western Community College (IA)Address2700 College RdCouncil Bluffs, Iowa, 51503Websitehttps://www.iwcc.edu/
