The Data Centre Project Coordinator role will involve supporting project delivery, assisting with project management tasks, contributing to business development, and helping maintain client relationships to foster project progression. You will be responsible for understanding long-term business objectives, designing and implementing comprehensive solutions, and building strong relationships with key stakeholders to ensure client success.  The Data Centre Project Coordinator will concentrate on supporting customer relationship management with principal stakeholders, aiding in the delivery of ATC’s technical services projects and service enhancements, and assisting with the management of escalations. The role also carries day-to-day responsibility for quoting US Pre-Cabling work, coordinating client requirements, scheduling internal and vendor resource against confirmed projects, and tracking projects through to accurate and timely invoicing. YOUR TASKSRelationship Support Assist in fostering robust relationships with stakeholders in Data Centres, Cloud Logistics, and TMC.Learn about stakeholder needs, requirements, and expectations to help ATC deliver outstanding service.Act as a support point of contact for stakeholders at the project level and maintain regular communication to comprehend their changing needs and address any concerns or issues.Coordinate day-to-day communication between the client, ATC internal teams, and third-party vendors, ensuring scope, requirements, timelines, and changes are captured, confirmed in writing, and shared with all parties.Use these relationships to identify and qualify upselling and added-scope opportunities, passing qualified leads to the commercial team and supporting the resulting quotes through to acceptance.Service Support Acquaint yourself with the customer's business and maintain a strong customer focus.Support the management of assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.Be aware of potential customer impacts from other events and issues, communicate potential impact, and plan accordingly.Review project schedules to avoid conflicts and help define customer solutions by identifying options, coordinating delivery, managing expectations, and suggesting alternatives.Schedule and allocate internal technicians with support of TS team, engineers, and third-party labour against confirmed projects, matching skills, certifications, and site access requirements to the scope of work.Maintain the forward resource plan for assigned projects, flagging capacity shortfalls, clashes, and over-runs early enough for cover to be arranged.Raise and track vendor bookings and purchase orders for contracted resource, and confirm attendance and completion against the plan.Quoting & Commercial Support  Prepare and issue quotes for US Pre-Cabling projects, working from customer scopesApply agreed rate cards and pricing rules so that every project is accurately and competitively quoted before work is committed.Track quotes through to acceptance, manage revisions and re-quotes as scope changes, and maintain the quote log so pipeline and conversion rates are visible.Raise variation quotes for out-of-scope work identified on site, ensuring additional work is priced and approved before it is carried out.Support the commercial team with pricing input for renewals, tenders, and new opportunities across Data Centres and Cloud Logistics.Project Tracking, Performance & Reporting  Help track and analyse project performance metrics and key performance indicators (KPIs) for projects.Support in providing regular reports and updates to management on project performance, customer feedback, and improvement opportunities.Work alongside internal teams to aid in implementing improvement projects, monitor results, and track performance metrics. Invoicing & Billing Support  Work with teams to issue invoices accurately and on time, and to resolve customer queries, disputes, and credits promptly.Issue Support Proactively assist in identifying and addressing project-related issues and challenges for assigned projects.Work with internal and external stakeholders to help resolve issues promptly and minimize the impact on customer satisfaction and business operations.Support the implementation of corrective actions and preventive measures to avert the recurrence of service issues. Aid in troubleshooting for service incidents and escalate, as needed, to meet SLA with minimal disruption to the customer and business.
