ResponsibilitiesLeadershipLeads the team with clear direction, transparency and a sense of purpose.Creates a foundation of trust with the team so that the right level of support and guidance can always be provided.Makes decisions based on analyzing the situation, understanding the data and assessing risk.Foster a positive, inclusive and accountable culture while promoting the company mission, vision, values, and brandFoster a motivational, collaborative, and innovative work environmentManagementSet clear expectations for all team members, ensure accountability, and appropriately and quickly address human resources and team concerns.Assures that all staff are trained and meet performance standards as outlined by the contract.Manage human resource responsibilities such hiring, coaching, disciplining (when appropriate) in coordination with the corporate HR teamEnsures that all individuals have a detailed overview of the contract when they start so that expectations are understood from the beginning.Operational DeliveryManages successful implementation of a welfare and workforce services contract assuring that all contractual commitments are met. Fully understanding the performance targets for the contract and filtering this down to the team.Ultimately responsible for adherence to federal, state, and local policies as well as Workforce Services policies and procedures.Establishes and maintains positive working relationships with the funding source, area employers and all workforce partners to optimize funding, customer satisfaction and community relations.Facilitates project accomplishments and ensures that management decisions and contractual goals are understood and supported by staff.Maintains accurate data and visibility of the project performance.Proactively manages operational risks and issues.Performs regular evaluations of the contract performance and puts in place robust action plans where needed to improve performance.Ensures that all staff understand the quality standards and performs regular assurance and monitoring of quality Accurately forecasts performance for the contract so that management have early site of downward trends expected.Ensures proper practices regarding record keeping, control systems, and proper reportingAdministers policies and procedures in accordance with company, funder and program standardsResponds timely and fully to all funder and company requests for information and reports.Participates in business development activities including contract rebid and new business activitiesPresents information on project and company activities and progress as invited or required at meetings and conferencesOther duties as assigned Financial KnowledgeAbility to create detailed budgets and track contract investment closelyRegularly review financial reports to ensure the project is on track and within budgetEnsure invoices are prepared timely and there are no disallowed costsCollaborate with senior leadership to align project budgets with corporate financial goals and strategiesIdentify potential financial and performance risks and develop mitigation plans.Ensure all financial activities comply with relevant regulations and standards, and facilitate audits as required.Responsible for maximization of project funding investment in participantsProvides budget/fiscal management oversight and monitors performance management.Customer FocusUphold excellent customer service standards for all.Ensures that the best customer experience is being delivered by implementing and monitoring the teams use of the established processes, tools and services available. Ensures that sufficient feedback is being sort from customers and any customer complaints or issues are addressed efficiently.Encouraging the team to collaborate and share best practice to improve the customer experience.
