BRIEF POSITION SUMMARY: As part of the In-Plant Flex Team, this associate will focus efforts on Implementation of new In-Plant programs, training new and existing In-Plant associates, and perform special projects in support of the success of the In-Plant program and company success. This associate will travel to customer locations as well as operate virtually when possible. DUTIES and RESPONSIBILITIES:
Supports new account implementation with focus on transactional go-live
Training In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process
Communicates with customer and local sales owner on overall strategy
Strong understanding of the AS400, Vending, VMI, In-Plant SOPs
Ability to problem solve and ensure customer resolution
Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available
Closely connected with Project Management team to follow overall implementation strategy to maximize time to money
Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
Supports outside sales representative in various branch activities.
Resolves more complex credit and collections issues to enhance customer service.
Ability to learn and work fluently within our customer’s operating system or third-party software.
Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation.
Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.
Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.
Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE:
High School Diploma or the equivalent.
Minimum of 3 years inbound/ outbound telephone sales, outside sales, or customer service experience required preferably in the industrial or manufacturing segments.
Minimum 2 years in depth knowledge of supply chain solutions such as - Vending, vendor managed inventory, storeroom management and cross reference experience is required.
Minimum 2 years’ experience working with standard operating procedures (SOPs)
Industry experience required
SKILLS:
In depth knowledge and tactical use of the AS400 or like systems are required
Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
Excellent problem-solving skills are required.
Excellent customer service and sales skills are required.
Excellent oral and written communications skills are also required.
Working Industrial knowledge preferred.
Proficient in Microsoft Excel
OTHER REQUIREMENTS:
Overnight airline travel is required – 50-75% based on project scope
A valid driver’s license is required.
Ability to lift items of up to 50 pounds required as needed.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
