Description We are inviting applications for the role of Technology Product Manager in the Financial Services industry, based in Davenport, Iowa. The role involves managing digital products and maintaining vendor relationships in an enterprise setting. This role will manage the Phone, Video, Chat, Text, and Digital engagement software solutions, own various operational processes including digital product engagement, and assist with improving associated business processes. Experience managing or working with an enterprise Phone System / Chat Solution would be beneficial. Please apply now, call 319-362-8606, or email your resume direct to myself: Shawn M Troy - Technology Practice Director with RObert Half. Additional contact information is on LinkedIn.Key responsibilities: Developing and maintaining an intricate understanding of product technology, features, and operations Managing vendor relationships, including aspects such as contracts, invoicing, recommendations for technology changes, and escalated product support Ensuring that product enhancements and new product developments align with credit union resources, philosophy, member needs, and strategies Utilizing internal and industry data to manage appropriate metrics and KPI's Maintaining robust Product Documentation such as Roadmap, Agile Backlog, Data Flow Diagrams, Product Canvas, Process Flows and user acceptance testing documentation Providing recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities Driving product enhancements with a member-centric mindset, placing the member (or user) at the center of every decision Managing or working with enterprise Phone System, enterprise Chat Solution, and enterprise Video teller solution Having experience with Banking Software as a Service (SaaS) solution Demonstrating experience as a Digital Product Owner, Technical Product Manager, Business Analyst, or Systems Analyst.Requirements Minimum of 2 years of experience in a technology product management role within the financial services industry. Demonstrable skills in Computer Telephony Integration and IP Telephony. Solid experience in Telecommunications. Familiarity with SAAS - Software As A Service and SaaS Products. Ability to develop and implement business roadmaps. Proficiency in KPI Reporting. Strong analytical, problem-solving, and decision-making skills. Excellent communication and presentation skills. Ability to work in a fast-paced, deadline-driven environment. Proven ability to manage multiple projects simultaneously. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
