Description:-Looking for an Infrastructure Engineer with a high level of customer service/white glove support experience. -Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. -Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with business units to assist advisors with questions and needs. All will be internal information.-In house training on client systems and business knowledge will be provided.-Training turnaround is 3 months.-Soft skills important here. Call Center or Customer Service experience in their background is a plus.-Prefer someone with a 4-year degree, preferably in Computer Information Systems. -Call numbers will depend on the day, could be 15-30-some days will be busier than others.Other Info:Looking for a candidate to add to staff to assist with current workload and help SLAs. In this role, the candidate will work closely with business partners on issues related to our Advisor Web site through email, calls, Teams, etc. Working closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests for support. Tech aptitude is good but more about organization, communication and customer service. Must Haves
Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience
Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills
Must be able to maintain accuracy and confidentiality
Possess strong problem-solving and big-picture/conceptual skills
Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.
10 FTE employees are on this specific team but will collaborate and engage with other teams within the department and is roughly 60 individuals. They are a very highly collaborative group and work together as a team.Skills:PC Technician, imaging, customer support, executive support, Advisor Support, customer service skills, communication engineeringAdditional Skills & Qualifications:Strong customer service skills. Team player mentality. Patience and problem solving skills.Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
