Proactive communicationTimely tracking of complex deliverablesDemonstrates and promotes the company visionAbility to manage multiple task remotelyProject management:Uses project-planning documents/tools to direct the work of multiple projects and track progress.Develops new process flows and review documentation provided by clients for general completeness and acceptabilityDevelops and implements process improvements plans.Make sure all employees trained on multiple tasks assigns work to meet work requirements.Communicates with internal and partner teams, clients and third parties. Leads meetings as required.Tracks projects’ performance through interaction with clients, project teams and direct reports.Manages resourcing against project needs.Client management:Works closely with other business units to maintain and strengthen relationships during active projects.Understands clients’ needs, establishes project deliverables, communicates progress against goals, provides appropriate visibility to resource use versus plan and ensures client satisfaction.Shares key information with other business units to coordinate unified approach.Travels to accounts as required to support meetings with key clients.Team management:Manages a remote team of up to 15 operational staff.Coordinates team training program per program needsInterviews candidates to support recruitmentFosters professional development of direct reports, through coaching, encouragement, training and responsibility sharing.Works with direct reports to ensure that professional development goals are met.Executes YER’s of direct reports as well as contributing to YER’s of entire teamCommunications:Ensures appropriate and timely communication of key information (business planning, project statuses, personnel, client notices, etc.) throughout the organization through periodic meetings as well as passive and active communication tools.New business development:Supports new client prospecting in partnership with sales through pro-active and re-active programs.Develops a network of clients, vendors, and contacts.Leads pro-active innovation projects and activities to support client satisfaction.Leads visits of prospective clients and/or development of project initiation documents.Understand existing client’s business and grows existing client accounts by cross selling other certification services and growing existing product certification accounts.Other/Additional: Conducts all activities in a safe and efficient manner.Performs other duties as assigned.
