Site Manager - Valet Team - Mercy Medical PlazaJob DetailsJob LocationDes Moines, IA Position TypeFull Time Education LevelHigh School Salary Range$17.30 Hourly Travel PercentageNegligible Job ShiftAny Job CategorySite Manager DescriptionJoin Onsight Healthcare’s Hospitality And Valet Team As Our Site Manager For MercyOne Hospital in Des Moines Iowa! Full-time Manager Role w/Benefits | $17.30/hour plus tips! | Monday – Friday | 7:00am – 4:00pm Are you a people-oriented leader with a passion for providing exceptional managerial and patient services? Onsight Healthcare is seeking an enthusiastic and compassionate Site Manager to join our team. Step into an exciting career where you can make a difference in the lives of patients, visitors, and staff every day. Why Choose working for Onsight Healthcare? Meaningful Impact - Be part of a supportive team that brings comfort and world class customer service when most needed. Professional Growth - Develop valuable managerial skills in a dynamic fast paced healthcare environment. Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being. Minimum Requirements
At least two years of supervisory or management experiencerequired
Over the age of 18 years old.
A High School Diploma or equivalent isrequired
Eligible to work for any U.S. Employer
Possess a clean driving record
Possesses a valid, in-state, active driver's license (No temp license or permits accepted.)
Key Responsibilities
Daily training, coaching, and development of team
Create and manage the schedule of direct reports
Establish and maintain a friendly working relationship with hospital staff and management
Use weekly customer service metric reporting to deliver a white-glove customer service experience
Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative
About You
You are a dedicated and compassionate leader with a genuine passion for helping others. A team player, who leads with empathy and is eager set up your team for success. You show a commitment to continuous learning in healthcare practices, haveamazinginterpersonal skills, and are an active listener. You know how to de-escalate difficult situations, and how to keep a calm and composed demeanor in stressful situations. Never asking someone else to do something you wouldn’t do yourself, you are always ready to “roll up your sleeves” and lead by example to get the job done.
Are you ready to embark on a rewarding career where your dedication and service make a difference? Apply now to lead our team. Let’s drive excellence together!
QualificationsJob Summary and Qualifications As theSite Managerfor our Hospitality and Valet Team, you and your team of direct reports will ensure operational excellence and superior patient/guest experiences within your location: Welcoming patients & guests, parking/retrieving their vehicles, and assisting with loading/unloading of their vehicles, you and your team will be the embodiment of customer service! Being the first and last impression for patients and guests during their hospital visit, your team continuously and consistently elevates the patient experience. Location
MercyOne Hospital in Des Moines, IA
Shift Details
Shift Details
Site Manager Shift
Monday - Friday
7:00am - 4:00pm
Must be able to work outside these times depending on business needs
Valet Team Operating Hours
Monday - Friday
7:00am - 5:00pm
Job Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee you will be held to the highest professional standards.
Will operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check-in guests vehicles
Create and manage the schedule of all direct reports
Daily training, coaching, and development of team
Use weekly customer service metric reporting to deliver a white-glove customer service experience
Motivate and empower a team to provide world-class hospitality/valet services
Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
Will effectively build relationships with patients, guests, and hospital staff!
Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative
Always maintain proper staffing levels to ensure superior customer service and operating standards are met through proper scheduling and “in the moment” coaching of your team
Attracting, hiring, and retaining a diverse team of top talent
Position Requirements
A High School Diploma or equivalent isrequired
At least two years of supervisory or management experiencerequired
Over the age of 18 years old
Have possessed a clean driving record for the past 5-years.
Possesses a valid, in-state active driver's license (Permits and temp. licenses not accepted.)
Will pass all onboarding screening processes
Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed
Adequately operate apps/technology on a tablet and learn new software that may have to be applied to the daily tasks for this role
Move with urgency and speed
Ability to lift up to 50 lbs
Will effectively build relationships with hospital staff, patients, guests, and team
Can communicate clearly/effectively and able to motivate/lead a diverse team
Must prioritize multiple tasks in a fast-paced environment
Ability to work in a standing position for hours at a time in an outdoor environment
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe cold weather, rain, sleet, snow, and other inclement weather
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service
Must be able to speak, read, and write Standard English
Bi-lingual (not required but a plus!)
Drive a manual transmission (not required but a plus)
Hospital Requirements
Additional hospital requirements may apply
Compensation
$17.30/hour plus tips!
DailyPay App available (fees may apply)
Advancement Opportunities
Annual Merit-Based Pay Raises
Benefits
Uniforms provided
Accrued Paid Time Off (PTO)
Medical, Dental, and Vision Insurance available
Short and Long-term Disability Insurance available
Life and Accidental Insurance available
Onsight Healthcareprovides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our client's healthcare facility.
Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.
