About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleSr. Lead Federal Program Manager– Lumen Federal Programs -Strategic Government – Program OfficeThe Sr. Lead Federal Program Manager (PM) is a key position in the Lumen Federal Program Management Organization. The Sr. Lead Program Manager will manage all aspects of the Agency’s awarded contract to Lumen. Candidate must have a strong telecom and IT background, with specific skillsets in the areas of IP VPN, broadband, wireless and SD WAN They will have overall project management lifecycle responsibility for the Program, as well as, responsibility for aligning the customer’s business strategy with the Lumen solution. The Sr. Lead Program Manager will be responsible for upfront engagement, collaborating directly with the customer and Federal Civilian Sales to identify and drive new revenue opportunities. Utilizing a strong matrixed management approach, the Sr. Program Manager will be solely responsible for coordinating integration work streams aligned with the overall goals and schedule of the implementation. The PM will provide program and portfolio level leadership to other ECO team members.The Main Responsibilitieshe Sr. Lead Program Manager reports directly to the Director, Federal Program Management.Primary Responsibilities: Lifecycle Management of Government Programs and supporting contracts (EIS, Networx, WITS, Connection II, Alliant 2, etc.) Provide Program Management expertise in managing Service Level Agreements and other aspects of Lumen and the Client contractual agreement Provide weekly status reports to customer on the services including financials, risks and risk mitigation, issues and issue management Communicate effectively with peers, superiors, and subordinates, as well as C-Level Executives on Client and Lumen sides Coordinate all client communications including weekly and monthly reporting, crisis management and escalations Maintain proactive customer communication to foster a high touch relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners Schedule and lead effective team meetings which will include field and/ or corporate resources Successfully interact with other organizations within Lumen to deliver seamless implementations & service to Clients Serve as an escalation point 24/7 for production impacting incidents Report creation and distribution Coordinate change management activities by liaising with Clients, Global Change Management, and the Lumen Service Center Facilitate resolution of issues pertaining to contract, billing, AR, credit requests and billing disputes Manage and maintain internal and customer SharePoint sites Act as product liaison; managing transitions of large-scale customer migrations with specific emphasis on Unified Communications, IP and SD WAN Ability to develop and maintain ongoing customer deliverables (All reporting requirements, i.e. Program Management Plan, Project Schedule, Risk Management, Communications, etc.)What We Look For in a CandidateMinimum Qualifications: Strong working knowledge of IP VPN IP VPN Transition experience Experience managing large agency transitions to include primary customer interface and the development and execution of all contractual deliverables. 5-7 years of Federal Program/Project Management experience 5-7 years of Federal Transition and Implementation experience Ability to work independently or as part of a team Ability to integrate and become “working member” of client’s team Strong interpersonal communication, presentation, organization and planning skills Must possess initiative with strong analytical, problem solving skills and ability to make complex decisions in potentially ambiguous situations Demonstrated interpersonal and leadership abilities working with cross-functional teams Competency with the operational aspects of providing complex hosting and IP services. Mix of consulting and operational experience Strong understanding of Project Management Methodology including the ability to create and monitor project plans and to drive and develop tasks associated with plan Ability to skillfully react and adapt to a constantly changing business and IT work environment Strong leadership qualities and strategic skills Prioritization and time management skills. Ability to execute tasks in a high-pressure environment is crucial Ability to work with both entry level personnel and Senior level executives Ability to identify business development and "add-on" sales opportunities Team player mentality and excellent work ethic Ability to write and respond to large, complex, cabinet level proposal effortsQualifications: Bachelor’s Degree or relevant work experience US Citizen PMP/EVM/ITIL/Six Sigma Certifications highly desirable Must be proficient with Microsoft Project, Excel, Visio, PowerPoint and WordCompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$94420 - $118028 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$99390 - $124230 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$104360 - $130448 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$109330 - $136665 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 332109Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :94420Salary Max :136665This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
