As the Team Leader BlueCard Customer Service you will contribute to the overall corporate mission by providing leadership, planning, coaching, and daily direction to front-line call center positions to meet or exceed customer service expectations to providers. You will cultivate ideas and facilitate process improvement initiatives which result in achieving unit/division customer goals, operational efficiencies, cost-savings, customer satisfaction and retention. By building and promoting an environment of mutual trust, empowerment and teamwork, you will foster and encourage employee development and growth. 
