Tech Operations Analyst

Tech Operations Analyst

02 Nov 2021
Iowa, Des moines, 50309 Des moines USA

Tech Operations Analyst

Tech Operations Analyst Summary:

Signature Consultants is seeking a Tech Operations Analyst for an opportunity with a client in Des Moines, IA.


  • Manages incidents until service is completely restored

  • Liaises with various technology and application support teams

  • Provides tactical assistance as issues arise, escalates and resolves to maintain a business-requirements focus

  • Provides centralized command and control for major incident management, ensuring teams focus first on restoring business services

  • Reviews, analyzes and escalates issues from key metric analysis, event monitors, reported service deviations, and documented change

  • Proactively identifies, escalates and may resolve potential issues before they escalate to impactful levels

  • Develops knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas

  • Reduces the impact of application and infrastructure failures on business delivery

  • Engages various teams of trouble-shooters to assess system health and issues


  • 3+ year of experience working with the Information Technology Infrastructure Library (ITIL) demonstrated through work, military or education

  • 3+ year of experience in technology production support (e.g. problem identification, ticket documentation, customer and vendor relations)

  • 3+ year of experience using IT tickettracking tools


  • IT Infrastructure Library Certification (ITIL)

  • Strong knowledge of Agile methodology Results-oriented with the ability to multitask and prioritize in a stressful environment

  • Ability to exercise excellent judgment and decision making skills Strong interpersonal and leadership skills with a consultative style

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

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Job Details

  • ID
  • State
  • City
  • Job type
  • Salary
    USD $50000 - $60000 per annum 50000 - 60000 per annum
  • Hiring Company
    Signature Consultants
  • Date
  • Deadline
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