Therapeutics Call Center Data Manager

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Therapeutics Call Center Data Manager

23 Jan 2024
Iowa, Des moines, 50301 Des moines USA
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Therapeutics Call Center Data Manager

Vacancy expired!

Req-ID: 671133
Client: State of Iowa (IA-IDPH)
Role: Therapeutics Call Center Data Manager
Location: Des Moines, IA
Duration: 12 to 24 Months
Interviews will be conducted on January 14th
Either Webcam Interview or In Person Required Skills (5+ Years):

  • Good written and verbal communication skills to train staff who are responding to calls and voicemails as well as establish expectations.
  • Detail oriented problem solver with excellent time management skills.
  • Experience using database management software and electronic programs such as Google Drive, Microsoft Office products, various web browsers and Window 10, particularly Excel and Tableau.
  • Excellent customer service skills and personable demeanor to represent the Department by phone and through email to assist those reaching out to the call center for assistance.
Complete Description:
The Iowa Department of Public Health is seeking a candidate that can manage all aspects of a Therapeutics Call Center and Data. Therapeutics Call Center Data Manager to coordinate all functions of the therapeutics call center, data management duties and capabilities to include:
  • Ability to quickly learn the phone and email system utilized at IDPH for accepting calls transferred to email and troubleshoot technical difficulties
  • Ability to electronically document all calls and emails received and analyze number of responses and timeliness of responses.
  • Ability to quickly understand the allocation of therapeutics process and respond to technical questions regarding the allocation, redistribution and documentation required for redistribution.
  • Participate in the development and updates of call center scripts for assigned staff.
  • Coordinate assigned staff schedules to assure coverage of the therapeutics call center.
  • Ability to determine when additional staff need to be added or staff can be removed to/from schedule due to the fluctuation of phone calls and emails increasing and decreasing.
  • Data tracking in federal health partner ordering portal to assess and visualize programs to complete daily reports related to therapeutic allocations, administration, provider inventory, and provider enrollment.
Waiting for your response
Thanks & Regards,
Sunil Kumar
913-210-4277 sunil(at)gatewaysi.com

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Job Details

  • ID
    JC32298418
  • State
    Iowa
  • City
    Des moines
  • Job type
    Contract
  • Salary
    $70
  • Hiring Company
    Gateway Solutions Inc
  • Date
    2022-01-23
  • Deadline
    2022-03-24
  • Category
    Et cetera
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