US-Field Technical Spt Rep V

US-Field Technical Spt Rep V

02 Sep 2021
Iowa, Des moines, 50309 Des moines USA

US-Field Technical Spt Rep V


I have a Job Requirement with one of our client, please go through the Job Description below and please let me know if you are interested in that. You can call me on

612-246-3934 Ext :: 7132 or you can drop me your updated resume to my email Sorry in case if it is not your area of interest but if you can refer anybody it will be really helpful for me.

Job Title: Field Technical Spt. Rep (48712)

Job Location Des Moines, IA

Job Duration: Long Term Contract (24 Months)


  • PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's PC Products customers.

  • Products include Laptop, Desktop, RPOS, and Workstation products.

  • Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.

  • Candidates must be self-contained, resourceful and determined for success


  • Demonstrated core competencies of success in this position are:

  • Strong mechanical aptitude, working with tools and various alignment apparatus.

  • Alignment with customer's business needs while maintaining HP's contractual commitments.

  • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.

  • Able to balance and prioritize multiple activities and issues.

  • Successful cause and effect understanding of financial perspectives on the business.

  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.

  • Attention to detail and commitment to administrative responsibilities.

  • Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.

  • Independent thinking while adhering to standard technological/mechanical and business procedures.

  • Industry / company knowledge that provides solid technology solutions and options to the customer.

  • Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.


  • Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

  • Availability to work both scheduled and unscheduled overtime.

  • Participate in assigned work during non-traditional workdays, holidays and shift work.

  • Onsite customer facing experience.

  • Technical/mechanical hardware repair experience.

  • Demonstrated technical/mechanical aptitude for learning new technology.

  • High School diploma or equivalent, plus additional hardware technology training. College preferred.

  • Dress: Business Professional: Black slacks and blue collared shirt.

Kindest Regards

Aman Tyagi

Senior Recruiter


Desk 612-246-3934 Ext :: 7132

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