Workforce AdvisorPrint (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4615065) ApplyWorkforce AdvisorSalary $48,422.40 - $71,198.40 AnnuallyLocation Des Moines - 50319 - Polk County, IAJob TypeFull-timeJob Number25-00254Agency309 Iowa Workforce DevelopmentOpening Date08/09/2024Closing Date8/19/2024 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of ContactCheryl Downard - cheryl.downard@iwd.iowa.gov
Description
Benefits
Questions
Job DescriptionJoin the Iowa Workforce Development team as a Workforce Advisor in our Unemployment Insurance (UI) Benefits bureau, located at 1000 E Grand Ave., Des Moines, IA. This is an exciting opportunity to make a significant impact by serving as Workforce Advisor ensuring guidance on policy and procedures are met using guides and resources to determine and process unemployment claims.About Iowa Workforce DevelopmentIowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKSCenters.Your Role as a Workforce AdvisorAs a Workforce Advisor you'll play a crucial role in maintaining and providing guidance on UI Benefit policies and procedures to ensure they are met in accordance with Iowa Employment Security Law, iowa Administrative Code, and agency while providing excellent customer service. Your key responsibilities will include:
Process and resolve issues with initial and reopened claims filed by unemployed works.
Conduct fact-finding interview and adjudicate disputed or contested claims.
Apply independent judgement of gathering information needed for determining monetary eligibility and adjudication process.
Determine the requirements of information of the claimant or employer for each claim.
Apply knowledge and interpretation of federal and state laws, rules, and regulations for the unemployment insurance benefit programs.
Independent judgement in analyzing potentially disqualifying situations including:
Separation reasons.
Deductible earnings.
Backdating.
Continued claim errors.
Discrepancies.
Requirements to register for work.
Availability issues
Other potential disqualifying issues as deem necessary.
As a Workforce Advisor you will provide excellent customer service while communicating with internal and external customers and answer all questions from claimants and employers. The successful candidate will complete fact-finding interviews to determine eligibility for unemployment insurance claims and pre-screen applicants and assess information on type and location of employment and applies various Iowa, federal, and other state’s laws, rules, and regulation.In this role the Workforce Advisor will make decisions on appropriate types of unemployment insurance claims to file and gather information from applicants and record demographics, employment history relative to the claim process. You will advise and assist with processing and filing requests for re-determination of monetary eligibility and appeals for claimants, employers, or their representatives. Work closely with claimants and employers on reasons for separation.Workforce Advisor’s conduct both scheduled and unscheduled interviews with claimants and employers to gather facts regarding separation issues, errors, discrepancies, and work search information for unemployment insurance purposes. You will also be assigned to take phone calls from claimants and employers, while on the phone you will be responsible to take detailed notes and statements that are easy to read and understood by others.Workforce Advisors will apply inter/intra state and federal unemployment insurance laws, rules, and regulations using interviewing techniques and information needed for adjudicating issues in a timely manner. Contact claimants and employers to obtain information, gather rebuttal or conflicting, or missing statements concerning potentially disqualifying issues. To ensure fact-finding process is accurate you will collect information and analyze the facts and evidence applying unemployment insurance laws, rules and policies to impose disqualification or allow benefits to be paid and determine the appropriate employer charge or relief.The successful candidate will advise claimants and employers of their legal rights and responsibilities related to unemployment insurance laws, rules and regulations. The Workforce Advisor will act as a resource and provide detailed information to applicants, claimants, and employers to answer all inquiries on phases of unemployment insurance benefit claims. This includes:
Monetary eligibility.
Special claims programs
Potential issues.
Benefit overpayments.
Department policies and procedures.
Explain dispositions to claimants, employers, attorneys, and employer representatives.
Inform customers of available opportunities for services throughout other state agencies.
Workforce Advisors use all information collected in interviews to process and determine UI claims and determine proper notification to employer of UI claims. Explain the process of transferring wage information to claimants between states and agencies, following the US Department of Labor criteria and ensure all employers and claimants receive proper notification of monetary and non-monetary decisions.Explain the process of investigating missing wages and determine charges to employer accounts, and the explain the process to correct any inaccurate work history information of claimants to customers and complete required steps of this process. Schedule and screen employers to determine what responses will or will not require fact-finding to adjudicate issues. Make determination on overpayments and underpayments to claimants and determine that employers are charged correctly.Assist in mentoring new and current UI Benefit team members on all aspects of UI laws, rules, policies, and procedures by applying:
Technical and quality customer services skills.
Complex laws, rules, and regulations of the UI programs.
Technical training of computer systems, including CICS mainframe application, electronic records, applicant interview system, processing application, specialized phone systems, and IowaWORKS.
Attend and complete training sessions to stay up-to-date and improve skills and abilities with a high rate of accuracy.Other duties as assigned.Preferred Skills and Qualifications:
Proficiency in unemployment insurance benefits programs, including policy and procedures.
Understanding of UI Benefits to communicate to stakeholders.
Ability to prioritize work, meet deadlines, and maintain confidentiality.
Familiarity with a wide variety of unemployment insurance program rules, regulations, and policies.
BenefitsJoining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.
Clickhere (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.Hours of Work: Monday – Friday 8:00am-4:30pm. Hybrid telework and alternate work schedule opportunities for eligible classifications after 6-months of employment has been completed.If you're ready to contribute to a respected organization that values its employees and customers, apply today to become a Workforce Advisor at Iowa Workforce Development!Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.Minimum Qualification RequirementsGraduation from an accredited four-year college or university; OR an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; OR employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate. For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/WorkforceAdvisor-00807.pdf) Additional Qualification RequirementsTravel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas. Why Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation:Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness:Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning:We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .Paid Time Off:Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP):We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career:Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four-year college or university?
Yes
No
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If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?
Not applicable
Six months or less
Six months to less than 12 months
12 months or more
05
How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.
No post high school education or work experience in the areas identified
Less than one year of post high school education and the specified work experience
One year to less than two years of post high school education and the specified work experience
Two years to less than three years of post high school education and the specified work experience
Three years to less than four years of post high school education and the specified work experience
Four years or more of post high school education and the specified work experience
Required Question
AgencyState of IowaAgency309 Iowa Workforce DevelopmentAddress1000 E Grand AveDes Moines, Iowa, 50319Websitehttps://www.iowaworkforcedevelopment.gov/ApplyPlease verify your email addressVerify Email
