Casey's Store Support Center in Ankeny, IA, is searching for a full-time Service Dispatch Coordinator to join our Field Support Services Team. Our Field Support Services Team is responsible for assisting with the construction, maintenance, and repair of 2,900+ Casey's convenience stores.
As a full-time Service Dispatch Coordinator, you will assist store team members in dispatching service for emergency and non-emergency repair work. You'll be responsible for responding to calls for service on all store equipment and property and dispatching service as needed, as well as ensure all calls are accurately logged in the dispatch data system.
Responsibilities:
Respond to calls for emergency/non-emergency service on all store equipment and property.
Respond to security calls and logs related issues into Emergency Signal System.
Responsible for dispatching Service Technician and equipment to assigned stores for replacement and repair of store equipment and property.
Responsible for hiring subcontractors in emergency situations. Escalates to Management for assistance with resolution if needed.
Responsible for accurately logging all calls into dispatch data system as received.
Requirements:
Solid interpersonal and verbal communication skills.
Strong listening skills.
Ability to read and comprehend simple instructions.
Basic computer skills.
The hours for this position are Wednesday-Sunday 2:30 pm - 10:30 pm.
What you can expect when you join the Casey's Team:
A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
Opportunities to use cutting edge technologies and enterprise wide collaboration to enable our strategy and drive world class service.
The right balance between work and life, to do your best work and enjoy those important personal moments. Ask about our options for workplace flexibility that may be available.
We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave, AND an onsite Child Development Center.
Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria.
Dress for your day dress code, jeans are welcomed!
The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved, and accessible!
What are you waiting for? Come be a part of a company that is growing, transforming, and is here for good!
Please apply by visiting https://www.caseys.com/careers/service-and-maintenance-positions, click apply now, and then search service dispatch.
Ensure your Casey's job offer is legitimate and don’t fall victim to fraud. Casey's never seeks payment from job applicants. Casey's recruiters will only reach out to applicants from an @caseys.com email address. For added security, where possible, apply through our company website at www.caseys.com/careers.
