Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.As a divvyDOSE Pharmacy Technician – Home Delivery , you will be asked to shadow to demonstrate what right looks like as a fully proficient Technician. Positively contribute to the overall team motivation and drive team engagement. As permitted by state regulation, interprets providers' prescriptions, and creates order, assesses, inputs, and retrieves prescription, medical/lab, and reimbursement information from computer system.If you reside in Iowa, you will enjoy the flexibility to telecommute as you take on some tough challenges.Primary Responsibilities:
Customer onboarding
Prescription requests
Entry, billing, and submittal of the customer's order to fulfillment for delivery
Assist with operations support, training, and process improvements
Contribute to updating Standard Operating Procedures (SOPs) and team content
Creation/routing of pharmacy orders through receipt
Review and verification of members'/patients' prescriptions
Prep and scan documents, verify member/patient data submit prescription orders in computer system
May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
This is a remote role; all candidates must reside in Iowa to be considered
General Job Profile:
Applies knowledge/skills to a range of moderately complex activities
Demonstrates great depth of knowledge/skills in own function
Acts as a technical resource to others in own function
Proactively identifies solutions to non-standard requests
Solves moderately complex problems on own
Works with team to solve complex problems
Plans, prioritizes, organizes, and completes work to meet established objectives
Provide an exceptional customer experience with every interaction
Provide a holistic approach to case management by completing the following duties for each customer assigned
Extensive work experience within own function
Work is frequently completed without established procedures
Works independently
May coordinate other activities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Active and unrestricted Nationally Certified Pharmacy Technician license without restrictions
2+ years of experience working in retail pharmacy
18 years of age or older
Currently resides in Iowa
Preferred Qualifications:
Previous pharmacy technician or patient experience
Call-center or telephonic work
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #Green
