Parts Counter Associate (Iowa City, IA)Job DetailsJob LocationIowa City - Iowa City, IA Position TypeFull Time Job CategoryAutomotive Billion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota! If this is a culture you are striving to be a part of, Billion Auto of Iowa City is now hiring PARTS COUNTER ASSOCIATE! QUALIFICATIONS: -Valid driver’s license & acceptable driving record required -Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY) -Demonstrate a positive and helpful attitude while helping customers -Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals -Ability to work independently and as a team in a fast-paced environment ABOUT YOUR ROLE: -Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. -Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. -Answers phone calls, providing price quotes and other information. -Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. -Provides high level of service to internal and external customers. -Pulls and fills orders from stock. -Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. -Locates out-of-stock parts from outside source and submits an emergency order, if necessary. -Notifies the service advisor and the customer when special ordered parts have been received. -Notifies the body shop when all parts have arrived and when they will be delivered. -Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. -Follows up on back-ordered parts. -Replenishes assigned inventory daily. -Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. -Sets up orders for daily shipment, delivery or pick-up. -Participates with the parts manager in maintaining a lost sales tracking program. -Other tasks as assigned WHY BILLION? Take advantage of Billion's competitive and comprehensive benefit package! We offer health, dental, vision, disability, life, accident & cancer insurance for all full-time employees. Additional Benefits Include: -401K (with company match) -HSA & FSA -PTO -Employee Assistance Program -Paid Holidays -Employee pricing on vehicle purchases and service -Opportunities for advancement - we believe in promoting from within!
