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Temporary/hourly - Support Services SpecialistPosting ID116338DepartmentIRL-Administration/Iowa River LandingJobcodeSupport Services SpecialistWorking TitleTemporary/hourly - Support Services SpecialistDetailsPosition Specific Summary:The hourly Support Services Specialist s responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and the Patient Appointment Center. Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services "Standards of Excellence". Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.Hours: Minimum of 25 hours a week; scheduled hours will be accomplished between 7:00am-8:00pm Monday through Thursday, 7:00am-5:30pm on Friday and between 7:00am-12:00pm on Saturdays.Minimum Qualifications:Bachelor's degree or an equivalent combination of education and experience6 months-1 year administrative experienceExcellent written and verbal communication skillsProficiency in computer spreadsheet and database applicationsDesired Qualifications"Experience with hospital operations and/or Ambulatory Clinic operationsExperience with the EPIC systemExperience scheduling in an outpatient clinic settingKnowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulationsKey Areas of Responsibilities and Specific Job TasksProvide Support Services to Clinical and Non-Clinical Departments:Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.Assists with problem solving of scheduling issues.Follows the scheduling policies to facilitate all patient appointments.Attends scheduling staff meetings.Provides scheduling coverage in staff absence.Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.Coordinates provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.May perform other duties as assigned.Communicate/Collaborate with Internal and External Constituents:Notifies the Patient Appointment Center and the scheduling department's frontline supervisors of scheduling issues.Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.Negotiates appointments with patients and other departments.Negotiates schedule changes with providers and communicates changes with staff/supervisors.Explains the scheduling policies to other schedulers as needed through written and oral communications.Collaborates with peers and co-workers to enhance the delivery of health care.Provides feedback to management on means to achieve goals and resolve service issues.Attends scheduling staff meetings. Collaborates with peers and co-workers to enhance the delivery of health care.Develop Programs, Policies, Practices that Enhance Patient/Staff Environment:Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues.Human Resources Management:May provide training and functional supervision for check-in/check-out services and students/temporary staff.Financial Management:May analyze, monitor and report financial data, information and reports.ICARE Values:Innovation: We seek creative ways to solve problems.Collaboration: We believe teamwork is the best way to work.Accountability: We behave ethically, act openly and with integrity in all we do, and take responsibility for our actions.Respect: We honor diversity and recognize the worth and dignity of every person.Excellence: We strive to achieve excellence in all we do.Technical CompetenciesCustomer Support Function: Knowledge of
