Description Robert Half is hiring a Customer Support Representative to join John Deere's Social Media Care Team on-site in Johnston, Iowa! The candidate will be frontline technical support in providing information and solutions to channel partners, customers, and company personnel on product related inquiries. These products may include parts, whole goods, or product related services. As part of the Social Media Care Team, the candidate will provide support through multiple channels, i.e., Social Media, email, or website, while documenting each interaction. This position will have an emphasis on social media support and will be involved in monitoring designated social media channels, responding to support requests, and reviewing and approving outbound content for quality and accuracy.This on-site position is second shift with some weekend hours. The candidate must be able to work an 8 hour shift within the hours of 12pm to 10pm. The 8 hour shift will fluctuate based on volumes and business need.Responsibilities:Provide responses and solutions to customers, dealers, and company personnel inquiriesDocument customer, dealer, and company personnel interactions and issuesDistribute additional product, service, or policy information to customers, dealers, and company personnelDevelop common solutions to problems with team members to maintain required service levelsMaintain accuracy and availability of customer related information onlineAssist in the promotion of John Deere products, services, and programs through special program offerings, special mailings, and pro-active user contactNegotiate with customers, dealers, and company personnel to provide proper policy execution and adequate resolutionCommon inquiries and questions include:General product questions, availability, compatibilityAgriculture, Residential and Commercial Turf, and Golf product issues or complaintsParts and publications lookupsLoyalty Rewards programsJohn Deere ExperienceRequirements Required Skills and Work Experience:Skills in interpersonal communications, negotiation, and conflict resolution.Effective written communication skills.6+ months experience with customer service / support experience.Well-versed with consumer software applications.Experience with multiple forms of Social Media (Facebook, Twitter, Instagram, YouTube, TikTok)Strong computer and troubleshooting skills.Ability to work off-shift hours and occasional holidays to support the businessWhat makes you stand out?!Prior work history with using Social Media for business purposesPrior work experience in Agriculture or Technology dealer channelsKnowledge of agriculture, turf (mowers) and utility vehiclesBachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
