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Description The Desktop Support Technician is responsible for providing technical support to end users in the areas of hardware, software, and networking. This includes troubleshooting problems, installing and configuring new equipment, and providing training to users. The ideal candidate will have a strong understanding of computer systems and networks, as well as excellent customer service skills.Requirements Essential Duties and Responsibilities:
Troubleshoot hardware and software problems
Install and configure new hardware and software
Provide training to users on computer systems and software
Respond to help desk tickets in a timely manner
Work with other IT staff to resolve complex issues
Keep up-to-date on the latest technologies
Qualifications:
Associate's degree in computer science or a related field
1-2 years of experience as a desktop support technician
Strong understanding of computer systems and networks
Excellent customer service skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite
Experience with a variety of hardware and software
Desired Skills:
Experience with Active Directory
Experience with virtualization
Experience with cloud computing
Experience with scripting languages
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
If you are a highly motivated and results-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.Here are some additional tips for writing a job description for a desktop support technician:
Be specific about the skills and experience required for the role.
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Tailor the job description to the specific needs of your organization.
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Proo the job description carefully before posting it.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
