Description The Desktop Support Technician is responsible for providing technical support to end users in the areas of hardware, software, and networking. This includes troubleshooting problems, installing and configuring new equipment, and providing training to users. The ideal candidate will have a strong understanding of computer systems and networks, as well as excellent customer service skills.Requirements Essential Duties and Responsibilities:
Troubleshoot hardware and software problems
Install and configure new hardware and software
Provide training to users on computer systems and software
Respond to help desk tickets in a timely manner
Work with other IT staff to resolve complex issues
Keep up-to-date on the latest technologies
Associate's degree in computer science or a related field
1-2 years of experience as a desktop support technician
Strong understanding of computer systems and networks
Excellent customer service skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite
Experience with a variety of hardware and software
Experience with Active Directory
Experience with virtualization
Experience with cloud computing
Experience with scripting languages
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
If you are a highly motivated and results-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.Here are some additional tips for writing a job description for a desktop support technician:
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