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UnityPoint Health - St. Luke'sSioux CityFulltime6am - 2:30pm hours may vary.Prepare, provide and serve attractive and quality food with a friendly, safe and courteous manner to all staff, visitors and guests in accordance with all department policies & procedures. Oversee food service aides, cashiers and front-line cooks in all retail outletsCustomer Service/Guest Care - 60% annually
Responsible for operation of retail areas including café and coffee shops
Prepares, provides, and serves attractive and quality food and service as assigned.
When needed ensure adequate coverage of stations during staff shortages
Placed on a rotation of positions throughout the area for experience and training
Utilizes positive employee relation skills such as smiling, offering feedback, providing for special requests, etc.
Ensures all meals are prepared, displayed and portioned correctly,
Ensure fellow team members are set for daily operation correctly with cash, equipment or product.
Guides and provides feedback to all retail team members including cashiers, cooks and baristas
Ensures meals are prepared and served in a timely manner.
Demonstrates flexibility and reliability as a team player. Including filling in positions when necessary, which may include being required to come in on scheduled day off to assist with special events, call-ins, etc.
Ensures all ordered items are on the tray and that proper dinnerware is utilized.
Technical & Safety - 20% annually
Opens department in the morning or closes it at night.
Gives direction and redirects staff as necessary to ensure proper and timely completion of tasks.
Accurately counts cash with Cashiers and records properly.
Demonstrates flexibility and reliability as a team player. Including filling in positions when necessary, which may include being required to come in on scheduled day off to assist with special events, call-ins, etc.
Tastes all food before every meal, and takes corrective action, as necessary.
Correctly operate department equipment that has been assigned.
Clean and restock dishes, food, supplies, and beverages during hours of operation as assigned.
Develops, implements and enforces HACCP safe food handling and sanitation practices for all areas of department. This is accomplished by ensuring that Red Book is complete, utilizing safe food handling techniques, maintaining a clean orderly work station, reporting any equipment malfunction to a supervisor, and monitoring and recording temperatures.
Practices clean as you go through the shift
Performs routine cleaning duties as assigned by manager or supervisors
Fulfills orders from offsite locations daily.
Spends minimum 30 minutes per week talking with cafeteria patrons identifying and responding to their needs and expectations.
Assists with training new employees as assigned by manager.
Able to lead with authority in absence of manager on duty.
Promotes team work. Has earned respect from subordinates.
Actively participates in, and according with, the Service Excellence Program.
Checks retail staff’s duties are complete prior to shift end.
Works toward completion of hospital, department and personal goals.
Actively participates and represents NFS on hospital committees.
Actively participates in support services meetings.
Works effectively with NFS Manager and Director on operations of the Nutrition & Food Services
Fulfills any and all other designated tasks pertinent to the success of the NFS department.
People Development -10% annually
Coaches and directs staff on a daily basis to ensure standards are met.
Effectively utilizes human resources. Assists management in actively looking to promote from within whenever a position becomes vacant in the department and/or interviewing and selecting new employees.
Provides specific feedback and recognition to others about performance on an ongoing and timely basis. Assists Manager(s) in evaluating the performance of employees who directly report to him/her and recommends coaching, counseling, salary increase, termination, etc., as appropriate. Use the UPH St. Luke’s information and formal improvement process in addressing failure to meet performance expectations.
Provides in-service training, and ensures cross training is provided for the Nutritional Service staff.
Provides necessary training to manage change by involving staff, communicating changes, and coordinating the implementation of changes.
Advances a respectful and sensitive work environment for a diverse workforce.
Ensures employee orientation to UPH St. Luke’s, the Department, and the position.
Ensures that employees participate in required educational programs.
Promotes an environment conducive to staff satisfaction and retention.
Maintains current job descriptions and performance standards, and involves employees in their development and/or revision.
Effectively Manages up both UPH and Aramark programs.
Basic UPH Performance Criteria - 10% annually
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Education:
High School Education or GED
Experience:
3+ years in Food Service
1 year as a lead or supervisor preferred
License(s)/Certification(s):
ServSafe Food Protection Manager (Training Provided)
Knowledge/Skills/Abilities:
Writes, reads, comprehends and speaks fluent English.
Multicultural sensitivity.
Microsoft Office – basic computer skills.
Customer/patient focused.
Critical thinking skills using independent judgment in making decisions.
Other:
Machines: Soft serve machine, coffee urn, iced tea machine, salad bar, hot steam table, fountain pop, refrigerators, freezers, knives, and any other pertinent food service equipment.
Requisition ID: 2019-66248 Street: 2720 Stone Park Blvd Name: 7520 UnityPoint Heath SC St Lukes Name: Clinical Dietetics- SLRMC FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: 6.00AM - 2.30PM External Company URL: http://www.unitypoint.org
