DescriptionTriage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.Maintain customer accounts and the details of each customer interaction within the CRM tool.Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.Adhere to all established service level expectations and performance standards.Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.Pay and BenefitsThe pay range for this position is $18.00 - $20.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Urbandale,IA.Application DeadlineThis position will be accepting applications until Dec 6, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
