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DescriptionPOSITION SUMMARYThe Host/Hostess is responsible for prompt, friendly greeting, and proper seating of all guests of the restaurant. Is responsible to provide a level of service which is gracious, kind, and warm that provides an exciting environment and World Class Service by delivering Old-World Hospitality and Charm with our guests. The employee will have extensive menu knowledge, greet the guest, anticipate their needs, seat them and tender payments. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this job class and are not all- inclusive:
Ensures the smooth operation of the front of the restaurant
Maintains seating log and directs the flow of work for both wait staff and bus persons
Promotes positive public and employee relations
Be punctual to pre-shift meeting with a positive attitude and openly participate
Consistently provide excitement and deliver world class service, as well as live the company core values
Safeguard company assets and adheres to all policies and procedures
Create teamwork by helping co-workers with essential function
Adhere to all company policies and procedures to include strict adherence to attendance and appearance guidelines as well as confidentially regarding guest information
Clean as you go, clean spills immediately
Use chemicals as prescribed and responsibly
Ensure all chemicals are in properly labeled containers
Accept and confirm reservations
Responsible for conducting behavior in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
Other duties as assigned
WORKING CONDITIONSMust have ability to:
Communicate effectively with all levels of Team Members, guests, and outside contacts
Work effectively in a fast-paced environment
Move around all work areas effectively and efficiently
Work long hours, including nights, weekends, and holidays
Extended time on your feet
JOB QUALIFICATIONSHigh school diploma or GED. Cashiering experience preferred. Must have a friendly demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties. Must demonstrate positive/enthusiastic approach to all assignments. Attendance and punctuality are an essential function of the position. Must be clean, well-groomed, and have a professional appearance. Must have an optimistic outlook, proven track record of leading, inspiring, and proven track record of success in service excellence. Attention to quality details, great communication skills and know how to deliver excitement.
REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of
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