About this role:Wells Fargo is seeking a Card and Branch Fraud Prevention Director to report to the Director of Consumer and Small Business Fraud Prevention team. The Consumer and Small Business Fraud Prevention team is responsible for origination, debit card, credit card and deposit account fraud prevention across all channels. The team manages controls, identifies risks, monitors traffic, evolves current and assesses new controls to meet new threats, and communicates overall efforts to horizontal and vertical partners. This leader will lead a small team of consultants, and this team will contribute to broad Consumer Operations strategies with a One Wells Fargo lens by living Wells Fargo’s company expectations. This collaborative leader must be capable of initiating action and managing change and will be skilled at building bridges to gain consensus.In this role, you will:
Manage and develop specialized teams of professional individual contributors with a focus on executing risk-based fraud prevention program
Identify, formulate, and implement risk policies, procedures, and controls for the respective business or enterprise functions associated or affected by its outcomes
Identify opportunities and strategies for formulating and implementing risk policies, procedures, and controls for business or enterprise function
Address issues and maintain an awareness of fraud activity across the company
Lead fraud prevention team by making strategic decisions to resolve reporting of fraud activities
Interpret and develop range of procedures, controls, and trends in data to ensure proactive identification of consumer and small business fraud activity
Collaborate with and influence immediate fraud and claims management colleagues, card partners, and branch network partners as well as more experienced business leaders across the enterprise
Manage allocation of people and financial resources for Fraud and Claims Management
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management experience
Desired Qualifications:
8+ years fraud management experience supporting large complex organization(s)
4+years credit card fraud experience
2+years branch fraud experience
6+ years direct management experience
Effectively partner and influence at the senior and executive level.
Experience leading a fast paced, demanding, and deadline driven operational environment.
Demonstrated ability to lead teams with a high level of team member engagement.
Experience creating and executing competitive and innovative operational business strategies, processes, and policies.
Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.
Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.
Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.
Ability to build an external customer/internal client driven environment.
Experience creating and executing competitive and innovative operational business strategies, processes, and policies, along with the proven ability to drive execution
Solid understanding of a broad cross-section of products and services to consumers and business in order to drive a customer centric approach.
Ability to interact with all levels of an organization and develop collaborative partnerships with other business and functional areas
Strong risk management leadership, skills, and experience.
Deep understanding of ever-evolving governance processes and regulatory environments including experience and exposure in working with internal and external regulators.
Ability to communicate, emulate and cultivate the Wells Fargo’s company expectations as outlined in our leadership objectives.
Experience in building high performing teams focused on driving business results through leadership effectiveness and team member engagement.
Strong transformational leadership, relationship management, influencing, vision and execution skills.
Sense of urgency, passion for results, and personal accountability for achievement while making difficult decisions based on a mixture of analysis, experience, and judgement.
Job Expectations:
Ability to travel up to 40% of the time.
Locations:Charlotte NC, West Des Moines, IA, Chandler, AZ, Tempe, AZ, Roanoke, VA, Salt Lake City, UT, San Antonio, TXPosting End Date:2 Feb 2025Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-419973
