Description Robert Half is on the hunt for a committed Customer Service Representative to join the team of a well-respected company in the finance industry. This company is located in West Des Moines. This is a highly rewarding long-term contract role that offers the opportunity for permanent employment at the end of the contract. In this key position, you will be entrusted with handling customer interactions, keeping customer records accurate and up-to-date, and diligently processing claims. Comprehensive training will be provided, ensuring you're well-equipped to excel in your role. This opportunity comes in collaboration with Robert Half, exclusively working on this long-term project.Responsibilities: Accurately process customer claims in a timely manner Provide exceptional customer service through answering inbound calls Maintain and update customer records regularly Ensure high quality service by utilizing skills such as MS Word, MS Excel, Microsoft Outlook, and typing 45 - 60 WPM Handle customer inquiries and resolve any issues efficiently Thrive in a fast-paced environment ensuring all tasks are completed Demonstrate strong phone skills when interacting with customersIf you're seeking an engaging career in customer service, with the chance to make lasting impacts and grow professionally, look no further—we'd love to hear from you. Apply through our Robert Half website or give us a call today! 515.244.2500.Requirements Requirements: Minimum of 2 years' experience in a Customer Service role Proficient in answering inbound calls and processing claims Experience in data entry and quality assurance tasks Proficiency in MS Word, MS Excel, and Microsoft Outlook Strong interpersonal and communication skills Ability to handle high-stress situations and maintain composure Willingness to learn and adapt to new technologies and proceduresIf you're seeking an engaging career in customer service, with the chance to make lasting impacts and grow professionally, look no further—we'd love to hear from you. Apply through our Robert Half website or give us a call today! 515.244.2500.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
