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Job ID: 5552979Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.The Fraud & Claims Ops Analyst 1 supports, as part of the Centralized Production Support team, approximately 350 Financial Crimes Specialists and 20 supervisors while under the direct leadership of the Fraud & Claims Ops Manager. The candidate researches and analyzes complex transactions and referrals to prevent and detect fraud activities, policy violations, merchant disputes, etc. with low to high risk. Acts as a subject matter expert. Investigates, negotiates and mitigates potential or known moderate dollar loss or risk claims with customer, analyzes evidence and works with more difficult customers or collects losses from responsible party. Uses extensive and appropriate investigative techniques to quickly analyze information needed and determine liability and impact of each case, including the mitigation of financial losses and/or business interruptions. Performs analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products. Gathers and analyzes evidence needed to conduct investigations. May identify control failures in bank processes, procedures, customer or team member decisions. May participate in and provide support for projects and initiatives, including user acceptance testing. Provides work direction, acting as a team lead to specialists, ensuring work is completed on time and accurately by planning, coordinating and monitoring daily activities. Also, acts as an escalation point for specialists to resolve issues and provide training. May conduct education for process and procedure awareness around fraud, customer experience, merchant disputes, etc. May also act as a quality control function for the activities listed above.Other responsibilities include but are not limited to:
Researches and analyzes complex transactions and referrals to prevent and detect financial crimes activities, policy violations and/or suspicious situations with low to moderate risk.
Assists in establishing performance standards, evaluates performance, and trains/coaches staff.
Analyzes fraud findings to determine extent of fraud risk.
May escalate more complex situations/trends as needed.
Performs analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple business products.
Drafts report of findings and trend analysis and make recommendations to mitigate risk.
Gathers and analyzes evidence needed to conduct investigations.
May participate in cross-department projects.
Provides work direct to lower level specialists, ensuring work is completed on time and accurately by planning, coordinating and monitoring daily activities.
Acts as an escalation point for lower level specialists to resolve issues and provide training.
May conduct education for financial crimes awareness.
The shifts will include evenings and weekends (2pm-11pm, Tues-Sat)Required Qualifications:
2+ years of experience in one or a combination of the following: customer service, financial services, fraud, investigations obtained through work or military experience; or an BA/BS degree or higher
Desired Qualifications:
Fraud investigations experience
Anti Money Laundering (AML) and Bank Secrecy Act (BSA) experience
Ability to think strategically, implement, and deliver business objectives
Ability to read, analyze, and interpret documents/reports
Ability to communicate confidentially and professionally
Experience developing partnerships and collaborating with other business and functional areas
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to provide leadership by coaching, training, and mentoring
Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5552979&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
