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The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.(Remote) Claims Associate - RecoveryIF YOU CARE, THERE’S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.PRIMARY PURPOSE : To process payment checks received in accordance with company check processing guidelines; to process the regular monthly payment recovery files; to coordinate with collection agencies; and to support the Claims Recovery Team within company standards and industry best practices.BENEFITSCompetitive hourly ratesFlexible work scheduleReferral Incentive ProgramOpportunity to work from homeInternal career progression and developmentBenefits eligibility and 401(k) with company match day 1ESSENTIAL FUNCTIONS and RESPONSIBILITIESResponsible for assigned inventory of files with recovery; maintains a monthly diary to receive the payment from at-fault parties; and follows up with payees if payment is late.
Enters recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
Using various search techniques, is responsible for skip tracing (finding someone who does not wish to be found).
Responsible obtaining a copy of the police report to support the recovery claim.
Processes invoices for various vendors involved in recovery including attorneys, special investigators, medical experts, etc.
Processes checks received from adverse parties/payees for payment; maintains copies of all recoveries as required by internal and external auditors.
Responsible for responding to clients' questions timely and professionally.
Assists with salvage disposition.
Responsible for filing, faxing, photocopying, scanning, and other general office functions; opens and distributes mail with in the department.
ADDITIONAL FUCNTIONS and RESPONSIBILITIESPerforms other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONSEducation & LicensingHigh school diploma or GED required.ExperienceOne (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.Skills & KnowledgeExcellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Good interpersonal skills
Ability to meet or exceed Service Expectations
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical : Computer keyboardingAuditory/Visual : Hearing, vision and talkingNOTE : Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in (Colorado or New York City). Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the state noted in this job posting only, the range of starting pay for this role is $18/hr-$19.49/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
