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#HRJOBSAbout this role:Wells Fargo is seeking a Senior Operations Processor to join the Global Employee Relations Quality Control team within the Human Resources Advisory Group .In this role, you will:
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
Support and mitigate risk by executing and monitoring controls.
Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Employee Relations and Accommodations
Use technical expertise in the designated area to provide support to the operations of the business.
Provide feedback and present ideas for improving or implementing processes and customer support
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers across the business
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications :
2+ years of Employee Relations experience
Knowledge and understanding of Human Resources ServiceNow AND Workday
Outstanding problem solving, investigative, and decision making skills
Experience performing quality reviews and ensuring control procedures are followed
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Experience recognizing and mitigating risk by executing and monitoring controls
Ability to work in a fast paced deadline driven environment
Ability to take initiative and work independently with minimal supervision in a structured environment
Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skills
BS/BA degree or higher
Position Location:Charlotte, North Carolina (NC) - 401 S. Tryon StreetMinneapolis, Minnesota (MN) - 550 S. 4th StreetWest Des Moines, Iowa (IA) - 800 S. Jordan Creek ParkwaySan Antonio, Texas (TX) - 4101 Wiseman Blvd., Bldg. 308Dallas, Texas area (TX) - 1445 Ross AvenuePhoenix, Arizona (AZ) - 2222 W. Rose Garden LaneRelocation assistance is not available for this position.Must be based in the above location or willing to relocate at your own expense.This position currently offers a hybrid work schedule.This position is not eligible for Visa sponsorship.#HRJOBSWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Company: WELLS FARGO BANKReq Number: R-317634-6Updated: Mon Nov 13 00:00:00 UTC 2023Location: WEST DES MOINES,Iowa
