Opening support tickets within the ServiceNow ticketing system
Documenting issues
Completing required support work
Updating and closing out ticket work
Perform Password Resets on multiple systems and hosts
Supports Enterprise Wireless Operations
Provide first and second level support for remote user laptops
Provide support for company VPN/Remote solution.
Prioritize and escalate issues to other management/staff
Communicate, and/or Escalate to 2nd Level Support Teams, if needed
Enter pertinent information and updates of reported incidents in ServiceNow ticketing system
Reset client passwords according to information security guidelines.
location: West Des Moines, Iowa
job type: Contract
salary: $18 - 22 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
Receiving support requests via phone calls
Opening support tickets within the ServiceNow ticketing system
Documenting issues
Completing required support work
Updating and closing out ticket work
Perform Password Resets on multiple systems and hosts
Supports Enterprise Wireless Operations
Provide first and second level support for remote user laptops
Provide support for company VPN/Remote solution.
Prioritize and escalate issues to other management/staff
Communicate, and/or Escalate to 2nd Level Support Teams, if needed
Enter pertinent information and updates of reported incidents in ServiceNow ticketing system
Reset client passwords according to information security guidelines.
qualifications:
Experience level: Entry Level
Minimum 2 years of experience
Education: No Degree Required
skills:
Desktop Support
help desk
service desk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
