Surgical Care Coordinator-ENT/AllergyClerical West Des Moines, IowaApplyDescriptionThe Iowa Clinic is seeking a Surgical Care Coordinator for our West Des Moines location. This Position will be responsible for coordination, education, and management of surgical patients, pre-operative planning and care. Duties include, but are not limited to surgery scheduling, pre-operative clearance referrals and scheduling, post-operative care scheduling including but not limited to physical therapy, and post-operative care planning including but not limited to skilled nursing, DME, or other hospital/surgery center discharge needs. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Surgical Care Coordinator at The Iowa Clinic might look like? · Performs duties associated with peri-operative care coordination like scheduling all orthopedic surgeries. · Responsible for filling all available OR time and adding in cases wherever possible. · Obtaining referrals for any pre-operative clearance appointments necessary per treating physician. · Schedules these direct for patients when possible. · Schedules post-operative treatment (e.g., Orthopedics) per physician protocols where possible. · Coordinates all post-surgical discharge needs including but not limited to DME dispensing, skilled nursing needs, wound care, etc. e. Provides pre-operative education to all patients indicated for surgery. · Main resource for patients with questions or who require further education beyond routine. · First-line resource for patients regarding post-operative questions and complications. · Assists with medical record requests and discerns which requests need to be sent to Support Services and which requests need to be fulfilled by the department. · Follows HIPAA guidelines to maintain confidentiality of all patient information and uses discretion in patient interactions. Maintains confidentiality of corporate financial information. This job might be for you if you have… · Ability to effectively communicate in English with people from diverse professional, educational and lifestyle backgrounds both orally and in writing. · Ability to read and write legibly, understand, and follow written and verbal directions. · Ability to utilize effective critical thinking, decision-making and problem-solving techniques. · Ability to work independently and interdependently with the health care team, always under the direct supervision of the physicians in the department and department manager. · Must be highly organized and self-motivational in prioritizing and managing multiple tasks. · Excellent computer skills and ability to operate business office equipment. Ability to navigate through Group Practice Management System (GPMS) and EMR computer programs. · Ability to remain calm and professional in stressful situations and focused amid constant interruptions in a fast-paced environment. Qualifications Know someone else who might be a great fit for this role? Share it with them! What’s in it for you · One of the best 401(k) programs in central Iowa, including employer match and profit sharing · Employee incentives to share in the Clinic’s success · Generous PTO accruals and paid holidays · Health, dental and vision insurance · Quarterly volunteer opportunities through a variety of local nonprofits · Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on · Monthly departmental celebrations, casual dress code and clinic-wide competitions · Employee rewards and recognition program · Health and wellness program with up to $350/year in incentives · Employee feedback surveys · All employee meetings, team huddles and transparent communication
