Desktop Support Technician

Desktop Support Technician

18 May 2021
Kansas, Eldorado, 67042 Eldorado USA

Desktop Support Technician

Terrific Contract Opportunity!

Position: Desktop Support Technician

Location: El Dorado, Kansas 67042

Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
  • Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed.
  • Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues.
  • Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
  • Updating physical assets within asset management tracking system.
  • Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
  • Performing customer service representative responsibilities as needed.
  • Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.

Is this a good fit? (Requirements):
  • Knowledge of and Experience with Microsoft Windows 10, Powershell, Active Directory, and SCCM.

If this sounds like the perfect fit, apply today!

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Job Details

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  • Hiring Company
    MATRIX Resources, Inc.
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